Terms and Conditions Of Sale
Thanks for visiting PROM4LESS! We hope that you will be absolutely thrilled with the items you have bought for your special occasion. Please see below our terms and conditions of sale, which are also displayed in store. If you have any queries about our terms, please get in touch and we'll be happy to help.
Often we sell a dress which fits perfectly which is great! To mention most dresses are standard sizes which means there may be some alterations to be made on your dress.. Our experienced stylists will do their best to offer you advice as to wether in their own opinion the dress can be altered however you the customer are solely responsible for any purchase made on a dress that may need alterations. Prom4less will not be held responsible for any costs or problems which may occur from these services, and you use them at your own risk.All prom dress alteration costs are solely the responsibility of the customer (you).
Check it out!
Please note, you the customer are solely responsible for checking that you are happy with the condition of all PROM4LESS products and being satisfied prior to buying. Prom4less will not be held liable for any damages incurred after the sale of any item once it has left our premises.
Preserving your Purchase
If in any circumstance your purchase needs dry cleaning, please seek the advice of a professional and reputable dry cleaning service with experience of dry cleaning high end garments.Prom4less cannot be held responsible should any problems occur with any of these services and you use them at your own risk.
Refunds & Exchanges
We hope that you are completely happy with your purchase from Prom4less. If you are not completely happy please note we do not offer a refund unless goods are faulty however exchanges on prom dresses can be made within 14 days from date of purchase if the exchange process meets with our terms and conditions ( see here) .. We will only exchange the dress providing we are completely satisfied that the dress is in the same condition as at the date of purchase and that you provide your original proof of purchase receipt from us.Please note exchanges cannot be made via a third party and the dress can only be exchanged at the outlet it was purchased from. We will only be able to refund the original debit or credit card that has been used to purchase your goods. If the goods were paid for by cash, we will usually refund the amount back to you in cash, however, for security reasons we do not hold large sums of cash in the store so we may offer to refund onto a debit card instead. Cash sales cannot be refunded on to a credit card.
Refunds or exchanges are not available on dresses that have been discounted further due to imperfections.
Prom4less reserve the right to decline an exchange if we are not satisfied for any reason with the dress you are returning. No further exchanges will be accepted after the first exchange unless faulty. Exchanges will not be accepted after the prom unless faulty.
Unless faulty we do not exchange the following goods:
This does not affect your statutory rights.
Laying a Dress Away
Should you require it we offer a lay away service of up to two weeks. Stock turnover is exceptionally high therefore unfortunately we cannot lay away or reserve dresses without a non refundable deposit to take it off the shop floor. Your deposit will be deducted from the dress you have reserved when you purchase it.
Your Statutory Rights
Your standard statutory rights are not affected.
Please do not hesitate to get in contact with using the details provided on the webpage, you can use the contact form, found in the contact section of our website.